How do I get home if I drop my car to a branch?

If you are unable to get a lift home, we will happily drop you to the nearest train station, simply request this when enquiring.

How long will my appointment take?

Most appointments take less than 30 minutes.

I don’t have a V5 registration document, will you still buy my car?

No, we require you to have the current V5 registration document for the vehicle, as well as having a valid form of Photo ID – drivers license or passport. In addition to this, the individual selling the car needs to produce a valid form of Photo ID that matches the person named on the V5 registration document.

How will you pay me?

via bank transfer. As soon as we’ve driven and assessed the car, we’ll transfer your money – make sure you have your account and sort code to hand. Money arrives in your account instantly, we won’t take your car until you’re happy that you’ve received cleared funds.

Can I just turn up to one of your branches?

Unfortunately not. However, if you’d prefer to drop your car to us, you can do so by requesting an appointment at either our Hampshire or Cheshire branch. We may be able to give you more for your car if you drop it to us, just to say thanks for saving us a trip.

What do I need to bring to our appointment?

Any service/repair/mot documentation for your vehicle, V5 ‘registration document’, photo ID – either your drivers license or passport, the locking wheel nut, as many keys as you have for your vehicle, this may affect the valuation, and anything else specific to the car and your bank account details, so we can transfer your money via faster payment.

When will I receive payment for my car?

As soon as we’ve arrived, taken a look around the car and driven it to ascertain there are no serious faults and it’s as you described to us online or over the phone.

We appreciate you’ll need cleared funds before handing over the keys which is why we pay you instantly via bank transfer.

Will you collect my car?

Yes, absolutely, this is what makes us different from other car buying services. You tell us when and where is convenient and we’ll agree a mutually agreeable time and place to suit your busy life.

If you wish, you can deliver your small car to either our Cheshire or Hampshire depots, we may even offer you more for doing so. Let us know which options you’d prefer.

 

My car doesn’t have a valid MOT, will you still buy it?

No, we require all cars to have at least 3 months MOT in order for us to buy them.

Want to know how long your MOT has to run? Enter your registration after clicking this link.

Want to find a local MOT testing station? Check the list of stations here.

What happens to the remaining road tax on my car?

As soon as you sell your car to us we will notify the DVLA online and your vehicle tax will be cancelled by DVLA. If you pay by Direct Debit, the Direct Debit will be cancelled automatically.

Alternatively, if you paid for your tax via a one-off 6 or 12 month payment then you’ll automatically get a refund cheque for any full months left on your vehicle tax. The refund is calculated from the date DVLA is notified of the cars sale.

We notify the DVLA as soon online when we are buying your car. If you wish, we can give you email confirmation of sale, which confirms the above. The cheque is sent to the name and address on the vehicle log book.

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